cccAudio.com
MP3 Download FAQs
Please click on the phrase in blue to see the answer or scroll down this page to read all FAQs.
FILE DOESN'T EXIST message:
If you get a message that says, “File Doesn't Exist”, it typically means that there was an error in our naming of the upload.
We apologize for the inconvenience. We will need to correct the file name and then have you place a second order at no charge. If this
occurs, follow the instructions on the screen or send an email to webmaster@intre.org. There
will be no charge for the second order.
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My Download Doesn't Work!
If you downloaded the file and it doesn't seem to work, please take these steps.
- Find the folder to where you downloaded the file. Check the size of the file. If it is at least 5MB in size, it means the download was most likely successful and the file is simply incorrectly named.
- To rename the file, you must get to an aspect of the program that actually changes the extension (The end of the file name like .php, .doc, .mp3 ).
A common error made on a Windows operating system is to simply right click on a file name, select rename and then put a .mp3 at the end of the name. This does not change the extension, but rather adds an .mp3 in front of the extension.
So if your current file is named “talkdownload.php” it will now be renamed to “talkdownload.mp3.php” which will still not work. You must change the actual extension.
- So in order to change the actual extension you need to get to a program that allows you to do so. In Windows, there is an option that in
your Explorer (not Internet Explorer, but file Explorer—the one you get to by clicking “My Computer” ) window that allows the display
of the extension. You may need to temporarily turn off the hiding in order to see the extension. ( Go to Tools – Folder Options – View:
look for the option for “Hide extensions for know file types” and make sure it is not selected. ) With access to the extension,
you can now change it from .php to .mp3 and you should be fine. If you get a warning message about being unstable, you can proceed. This is
okay to do.
- If the file is smaller than 5MB, there probably was a problem and you can contact us at
orders@cccaudio.com
- For more on renaming file extensions, check out this Web page:
http://www.fileinfo.net/help/change-file-extension.html
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Saving to Local Drive
The process for saving to your local drive will vary based on the browser version that you are using. Please find the appropriate
browser below and follow the instructions provided.
- Internet Explorer: Right click on download now.
Choose "Save Target As" and give the file a name on your local drive.
The default file name should be in the file name box and you can simply choose to
leave as is if you wish.
- Firefox: Right click on download now. Choose "Save Link As". It
will default to a file named "go" (which is the script name). You MUST rename to
a different file. Make sure you give it a ".mp3" extension.
- MAC: Hold down the "control" key and then click on the link. A dialog box will appear. Choose the
option to save the file. Give it a name with the appropriate .mp3 extension.
- MAC (alternate configuration): Hover over the download now link. A dialog box will appear. Choose the
option to save the file. Give it a name with the appropriate .mp3 extension.
Note: Since we can't test all browser variations, please let us know if you are using a different browser version or if you
need to do something different to get it to work. Also, let us know if you are having problems. You can contact us at
webmaster@intre.org
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Making an Audio CD
The process for burning an audio CD is basically done through software on your computer. This will vary greatly from system
to system. You should consult your local system software for assistance. The process is basically very simple
and typically goes something like this:
- Locate the MP3 file you wish to convert to an audio CD and note it's location. If you are wanting to convert a MP3 that
is currently on an MP3 disk, you'll need to first copy it to your hard drive.
- Insert a blank CD disk into your computer's disk drive.
- A message should pop up asking you what action you wish to perform. Select the option to make an "Audio CD"
(It is at this point that much variance will occur. Some system will give two or three choices or if you've
previously selected a default action, you may not get a choice at all. In any case, you need to somehow get
to the next step)
- The software to burn (make) an audio CD should pop up.
- Drag or copy the MP3 file from the location you previously noted to the appropriate software. Most audio CDs
will handle up to 75 minutes of audio, so you can sometimes put two talks on one CD. If the file
you're trying to burn is larger than the size of the disk, you will either have to shorten the file or find
a higher capacity CD.
- Continue with the on-screen instructions and you should be good to go.
If you need additional assistance, use a common search engine with the key words "make audio CD" or click
the "Google" search link below:
Google Search.
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Making Multiple Copies of an Audio CD
First, thank you for checking. Our copyright on the label states that unauthorized duplication is prohibited.
Our purpose in doing this is to insure that our messages are not improperly represented or sold for a profit. We do allow
you to make up to three copies for personal distribution at no charge to friends, associates and family. When possible,
please include a notation that the source of the audio was www.cccaudio.com and then tell the recepient that this is for
their own personal use as well (i.e. the same duplication policy applies). We can grant permission for you to make
more than three copies for a specific use such as a class or Bible study. You can simply submit your request by contacting
orders@cccaudio.com. For larger orders, you need to be prepared to have your CDs
labeled in a similar fashion to the original including:
- Talk Title and Speaker
- Product Number
- cccAudio.com contact information
- Unauthorized duplication warning
Our desire is never to have price get in the way of ministry. We offer significant discounts for bulk orders. So just ask
and we'll see what we can do.
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Transfer MP3 to iPod or MP3 Player
After downloading a MP3 file or purchasing a MP3 disk, your file will reside on your hard drive or the
disk as a simple computer file with a ".mp3" extension. There are a variety of ways to transfer that file
to a portable device and we suggest you consult the users manual for your MP3 player for instructions. If you
need assistance, you can use either of these Google search links for assistance.
Transfer to iPod
Transfer to MP3 Player
If these links to not provide what you need, please consult a minor.
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Extended Download Time
We normally allow five days from the placement of your order to download your mp3 files. We realize that sometimes that is
not enough time. You may request a download by sending an email to orders@cccaudio.com. Please include
your order number, the talk title(s) you need extended and the reason for the extension. We will let you know how to proceed once we have
updated your download time.
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Access to Previous Link
Instructions for download are provided at the time the order is placed. But if you close the window accidentally or want to
reaccess the link prior to the expiration date, please do the following:
- Log in to your account at: http://www.cccaudio.com/login.php?m=client_login
- If you need password help, use the link provided on the log in page.
- Click on the “View Order History”
- Click on the order number that you want to re-access.
- Follow the instructions in the small, red print underneath the first title. Basically, you “right-click” on the link and select the “Save As” button.
If the deadline has passed, they can send an “extension request” to orders@cccaudio.com . State order number and name on account.
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